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| How to Order |
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NOTE: Print books are NOT sold through the Red Rose™ Publishing site, you must use the third party link.
IMPORTANT NOTE: As of 03 December 2009, all customer service issues have a 30 day (from the date of invoice) statute of limitations.
How to order
Step 1:
Create an account or log in to your existing account.
Step 2:
Choose the book(s) you wish to purchase. (Note: Step 1 and Step 2 are interchangeable.)
Step 3:
Choose the download format (PDF, HTML, LIT, or Mobi) you wish in the drop down menu located in the bottom left of the book page.
Remember - There are no refunds of downloaded merchandise. Make sure to verify you've chosen the correct format when you review the checkout statement.
Step 4:
Click the "Add to Cart" button. You will be taken to your shopping cart where you will see your purchase. From here, you can remove books (A), continue shopping (B), or checkout (C).
Step 5A:
To remove books, click the small box in the "Remove" column beside the book you do not want and then click the "Update Cart" button.
Step 5B:
To continue shopping, simply click the "Continue Shopping" button.
Step 5C:
To checkout, click the "Checkout" button. You will then go to the payment page where you can enter your credit card or choose Paypal express checkout to use your Paypal account.
Step 6:
You are given one more chance to look at your shopping cart after you've entered your payment option. REVIEW YOUR ORDER! Make sure everything you want is there and in the format you requested. If not, delete the item, return to the book page and choose the correct format. If everything is correct, click "Confirm Order".
Step 7:
Your payment is complete and your order is confirmed. You will be directed to your "My Account" page where your download is located. The download link for your purchase is the TITLE of the book located on the left. If you choose to wait and download your book at a later time (within the seven day grace period), you can log into your account and visit the "My Account" page and click "View" to see the order, the detailed receipt and your downloads.
Step 8:
When you click the download link, a download box will appear. You need to choose "SAVE FILE" for the file to be saved to your computer. If you choose "Open With" the file will only be opened NOT saved and you will have to re-download.
If you have any problems, please contact us. |
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